Privacy Policy

1. Who We Are

jjl4 ("jjl4," "we," "us," or "our") operates the online gaming platform accessible at jjl4.net, offering live casino games, slot machines, bingo, sports betting, cockfighting, and related entertainment services to players in the Philippines. jjl4 is the data controller responsible for the personal information collected through the jjl4 platform.

This Privacy Policy applies to all personal data collected by jjl4 in connection with your use of the jjl4 website, mobile browser experience, and any related services or communications. It should be read alongside our Terms & Conditions, which govern your use of the jjl4 platform.

2. Data We Collect

2.1 Registration and Identity Data

When you create a jjl4 account, we collect the personal information you provide during registration, including your full legal name, date of birth, residential address in the Philippines (including city — whether you are in Manila, Cebu, Davao, Quezon City, or elsewhere), email address, and Philippine mobile number.

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and Philippine anti-money laundering regulations, jjl4 may request copies of government-issued identification documents such as a Philippine passport, driver's licence, SSS ID, UMID, or PhilSys national ID. We may also request proof of address and, in certain circumstances, proof of source of funds.

2.3 Financial Data

We collect information about your deposits and withdrawals, including the payment method used (GCash, PayMaya, BPI, BDO, or Metrobank), transaction amounts in Philippine Peso (₱), transaction dates, and reference numbers. jjl4 does not store full bank account numbers or GCash PINs on its servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on the jjl4 platform, including games played, bet amounts, win and loss records, session durations, and responsible gaming tool usage (such as deposit limits and self-exclusion requests).

2.5 Technical and Device Data

When you access the jjl4 platform, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the jjl4 platform.

2.6 Communications Data

We retain records of communications between you and jjl4, including live chat transcripts, email correspondence, and support ticket history. This data is used to resolve disputes, improve our service, and maintain a record of commitments made to players.

3. How We Collect Your Data

jjl4 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically — through cookies, web beacons, and similar tracking technologies when you access the jjl4 platform.
• From third parties — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, fraud prevention partners, and analytics providers, all of whom are bound by confidentiality obligations.

4. How We Use Your Data

jjl4 uses the personal data we collect for the following purposes:

• To create and manage your jjl4 account and verify your identity.
• To process deposits and withdrawals and maintain accurate financial records.
• To provide and improve the jjl4 gaming platform and its features.
• To comply with our legal and regulatory obligations under Philippine law, including AML/KYC requirements and PAGCOR licensing conditions.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct.
• To administer bonuses, promotions, and loyalty programmes.
• To send you service-related communications, including account notifications, security alerts, and transaction confirmations.
• To send you marketing communications about jjl4 products and promotions, where you have consented to receive them.
• To support responsible gaming by monitoring gaming patterns and applying player protection tools.
• To respond to your enquiries and resolve disputes through our customer support team.
• To conduct analytics and improve the performance and user experience of the jjl4 platform.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jjl4 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our contract with you (i.e., to operate your jjl4 account and provide gaming services).
• Legal obligation — processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and PAGCOR requirements.
• Legitimate interests — processing necessary for jjl4's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent — processing based on your freely given, specific, and informed consent, particularly for marketing communications. You may withdraw your consent at any time by contacting our support team.

6. Sharing Your Data

jjl4 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals.
• Identity verification providers — third-party KYC service providers who assist jjl4 in verifying player identities.
• Fraud prevention and security partners — service providers who help jjl4 detect and prevent fraudulent activity.
• Analytics providers — service providers who help jjl4 understand platform usage and improve the player experience.
• Regulatory and law enforcement authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or court order.
• Professional advisers — lawyers, auditors, and accountants, where necessary for jjl4's legal and compliance obligations.

All third-party service providers engaged by jjl4 are contractually required to process your personal data only for the purposes specified by jjl4 and to maintain appropriate security measures.

7. Cookies and Tracking Technologies

The jjl4 platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect analytics data. The types of cookies used by jjl4 include:

• Essential cookies — required for the jjl4 platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies — used to collect anonymised data about how players use the jjl4 platform, helping us identify areas for improvement.
• Preference cookies — used to remember your settings and preferences on the jjl4 platform, such as language and display preferences.

You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the functionality of certain features on the jjl4 platform.

8. Data Retention

jjl4 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity records are retained for a minimum of three (3) years.
• Communications data is retained for a minimum of two (2) years.

After the applicable retention period, your personal data will be securely deleted or anonymised in accordance with jjl4's data disposal procedures.

9. Data Security

jjl4 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the jjl4 platform, encrypted storage of sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and real-time fraud monitoring and anomaly detection systems.

While jjl4 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jjl4 account credentials and for notifying us immediately of any suspected unauthorised access to your account.

10. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jjl4:

• Right to be informed — the right to know that your personal data is being collected and processed.
• Right of access — the right to request a copy of the personal data jjl4 holds about you.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to erasure — the right to request deletion of your personal data, subject to jjl4's legal retention obligations.
• Right to object — the right to object to the processing of your personal data, particularly for direct marketing purposes.
• Right to data portability — the right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact jjl4's Data Protection Officer using the contact details in Section 13 below. jjl4 will respond to all verified data subject requests within fifteen (15) business days of receipt.

11. Children's Privacy

The jjl4 platform is strictly for adults aged 21 years and above, in accordance with Philippine law. jjl4 does not knowingly collect personal data from individuals under the age of 21. If jjl4 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all data will be deleted, and any deposits will be returned in accordance with applicable law.

If you are a parent or guardian and believe that a minor has registered a jjl4 account, please contact our support team immediately at [email protected] so that we can take prompt action.

12. Changes to This Policy

jjl4 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, jjl4 will notify registered players via email or an in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the jjl4 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how jjl4 protects your personal data.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jjl4 handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing jjl4's compliance with the Philippine Data Privacy Act of 2012 and for handling all data subject requests.

You may reach our Data Protection Officer by email at: [email protected]

jjl4 is committed to resolving all privacy-related enquiries within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.